Back Office Customer Service Team of the Year
Winner: Metropolitan Police
Finalists:
EDF Energy
Metropolitan Police
Royal Bank of Scotland Group
Vodafone
Best Use of Technology in Customer Service
Winner: Chiltern Railways
Finalists:
Butlins Skyline
Chiltern Railways
Contact Leeds
Highways Agency
Customer Service Team of the Year - Airlines, Transport & Distribution
Winner: Eurostar (UK)
Finalists:
Chiltern Railways
Eurostar (UK)
London Underground
Merseytravel
Customer Service Team of the Year- Financial Services
Winner: NatWest
Finalists:
Barclays Personal Investment Management
Legal & General Assurance Society
Lloyds TSB Insurance
NatWest
Customer Service Team of the Year - General Companies
Winner: Abel & Cole
Finalists:
Abel & Cole
EDF Energy
Fresenius Kabi
Punch Taverns
Customer Service Team of the Year - IT & Telecommunications
Winner: Active Digital
Finalists:
Active Digital
Opal
Postcode Anywhere
Vodafone UK
Customer Service Team of the Year - Leisure & Tourism
Winner: Wycombe Wanderers Football Club
Finalists:
Butlins
Butlins Skyline
Loop Customer Management
Wycombe Wanderers Football Club
Customer Service Team of the Year - Public Services & Education
Winner: Merseyside Police
Finalists:
Merseyside Police
Metropolitan Police
Surrey Police
Torfaen County Borough Council
Customer Service Team of the Year - Recovery Situation
Winner: Carnival UK
Finalists:
Baxter Healthcare
Capita
Carnival UK
Norwich Union (part of Aviva)
Customer Service Team of the Year - Retail
Winner: The Peach Pub Co
Finalists:
Advance Security UK
Oasis Stores
Specsavers Optical Group
The Peach Pub Co
Customer Service Award for Field Service Management
Winner: JLA
Finalists:
Fujitsu Services
JLA
RBS Insurance
RM Education
Customer Service Complaints Team of the Year
Winner: O2
Finalists:
Britannia Building Society
Coventry Building Society
EDF Energy
JohnsonDiversey UK
Loop Customer Management
Marks & Spencer
Stannah Stairlifts
O2
Tesco Personal Finance
Yorkshire Water
Customer Service Contact Centre of the Year (over 100 seats)
Winner: RS Components
Finalists:
Autoglass®
Barclays Bank
bss
Dell Corporation
EDF Energy
Lloyds TSB Insurance
RS Components
Telefonica O2 UK
Ventura
Vodafone
Customer Service Contact Centre of the Year (up to 100 seats)
Winner: Coloplast
Finalists:
Barclays Personal Investment Management
Coloplast
Coventry Building Society
Experian (CreditExpert)
Liverpool Housing Trust (part of the Vicinity Group)
M&G Investments
Pindar Set
South West Trains
Vertex
Zen Internet
Lifetime Achievement Award
Winner: Jill Jones, Thames Water
Customer Service Contact Centre Professional of the Year
Winner: Elaine Bridge, Royal Mail Group
Finalists:
Sheila Anderson, Capita Life and Pensions
Elaine Bridge, Royal Mail Group
Helen Cooksey, Telereal
Mel Brant, Zurich Intermediary Group
Customer Service Leader of the Year
Winner: Vernon Barker, First TransPennine Express
Finalists:
Caroline Fry, Charlton House Catering Services
Vernon Barker, First TransPennine Express
Jan Cavelle, The Jan Cavelle Furniture Company
Jason Cripps, Zurich Financial Services
Customer Service Management Team of the Year
Winner: Royal Bank of Scotland
Finalists:
Balfour Beatty Utility Solutions
Barclays Personal Investment Management
Coventry Building Society
Denplan
DPD
Liverpool Direct
Loop Customer Management
Norwich Union
Royal Bank of Scotland
Scottish Water
Customer Service Manager of the Year
Winner: Omar Nadeem Malleck-Amode, Vodafone UK
Finalists:
Harjinder Dilku, AXA LIFE
Gary Dinnell, Barclaycard Business
Tony Marsell, Barclays
Gwen Cumming, beCogent
Andrew Baldwin, Carnival UK
Collette Gunning, LEX
Rachel Collins, LOVEFiLM International
Steven Collier, Sainsbury’s Supermarkets
Omar Nadeem Malleck-Amode, Vodafone UK
Customer Service Newcomer of the Year
Winner: Andrew Hart, Norwich Union (part of Aviva)
Finalists:
Lisa Nicolson, Barclaycard Business
Emma Birtles, Experian
Andrew Hart, Norwich Union (part of Aviva)
Hannah Wilkinson, Vodafone
Customer Service Training Team of the Year
Winner: Butlins
Finalists:
Butlins
Capita
National Express Dot2Dot
Waitrose
e-Commerce Customer Service Award
Winner: Swiftcover.com
Finalists:
Egencia
Photobox
Swiftcover.com
Thames Water Utilities
Front-line Customer Service Team of the Year
Winner: London Borough of Haringey
Finalists:
Cable & Wireless Europe, Asia and US
Denplan
Fresenius Kabi
London Borough of Haringey
Metropolitan Police
Metropolitan Police
Ocean Village Holidays
Scottish Widows
South West Trains
Vodafone UK
The ICS Front-line Customer Service Professional of the Year
Winner: Daniel Opoku, South West Trains
Finalists:
Iffat Bashir, Cable & Wireless Europe, Asia and US
Lynne Yuill-Kirkwood, Capita Life and Pensions
Teresa Steer, First Capital Connect
Georgina Grant, Liverpool Direct
Tammi Swain, London Borough of Redbridge
Dele Bolude, Metropolitan Police
Mark Beale, Metropolitan Police
Eric Rees, RA Business Services
Pamela Eddison, Sainsbury’s Supermarkets
Daniel Opoku, South West Trains
The SOCAP Award for Innovation in Customer Service
Winner: The True Lovers Knot
Finalists:
DPD
Lloydstsb Telephone Banking
Macdonald Hotels & Resorts
The True Lovers Knot
The WOW! Award
Winner: Legoland Windsor Park
Finalists:
Haringey Council
Legoland Windsor Park
The Jewellery Channel
The Mortgage Broker
Young Customer Service Professional of the Year
Winner: Lauren Mitchell, Experian
Finalists:
Alex Harms, Active Digital Communications
Jennifer Curtis, AXA Insurance
Lauren Valentine, Bank of Scotland
Lauren Mitchell, Experian
Lauren Beasley, HBOS
Carly Whittam, NatWest North Region
Adam Moore, NTL: Telewest Business
Ashlie Morris, Office Depot
Paul Bentley, South West Trains
Helen Fawcett, Telereal Service
The Huthwaite International Customer Service Team of the Year
Winner: Abel & Cole
